Privacy Statement
Privacy Statement
Parkhero.co.uk, a trade name of ROOSH (find the company information here), respects and protects the privacy of all visitors to this website. We guarantee that all personal information that you provide us will be treated confidentially and processed as described in this privacy statement.
Below we will explain how our business uses the personal data we collect from you when you use our website.
Topics
- How do we collect your data?
- How and why do we use your data?
- How is the data stored?
- How long is your data stored?
- Sharing your data with third parties
- Lawful processing of your data
- Marketing communication
- Your rights
- How do we use cookies?
- Changes to the Privacy Statement
- How to contact us?
How do we collect your data?
You provide us with most of the data we collect directly, when you use Parkhero.co.uk. The data is collected and processed when you –
- Reserve a parking space or parking service
- Use or view Parkhero.co.uk via your browser’s cookies
- Email us for customer service purposes
How and why do we use your data?
Parkhero.co.uk uses your data in order to:
- Send you a booking confirmation email
- Process any customer service requests we receive from you
- Inform you about any changes to your reservation
- Email you about special offers and services we think you may like
- Request your opinions and comments on the service we provide
- Conduct analysis in order to improve our website, services and information
All reservations made through Parkhero.co.uk are made directly through the integrated booking tool of our partner or Mobian (a tradename of Sky Park Airport Parking Services B.V.). Bookings and payments are thus directly made with Mobian. They use your data to:
- Process your reservation directly with the parking service provider
- Process banking or online payment transactions relating to your reservation
- Make changes you request to your reservation
How is the data stored?
Your data is stored in various databases within the European Union. Due to this, strict security measures are applied, such as an SSL certificate. This ensures that your data is encrypted between the server and your web browser.
How long is your data stored?
Your data will not be kept longer than necessary for the purpose it was collected. When it is no longer necessary to keep your data, we will delete it or it will only be used anonymously for internal analyses.
We remove inactive customer data after 7 years. We are required to keep your data for this period in order to fulfil our legal obligations to the tax authorities.
Sharing your data with third parties
Your data is shared securely with our partner Mobian via the integrated booking tool when you make a booking. In order to process your reservation, Mobian share only the necessary data with the parking service provider.
Lawful processing of your data
We are required by data protection law to rely on some lawful grounds in order to process your personal information. We consider the legal grounds below to be relevant in the processing of your data.
- Specific Consent – Cases where you have given us specific consent to use your personal data to contact you via email, text or telephone.
- Legal Obligation – Cases where we are under legal or regulatory obligations to provide information to a court or regulatory authority.
- Legitimate Interest – Cases where it is reasonably necessary to achieve our own and others’ legitimate interests, as long as your information is used in a fair way and does not significantly impact on your rights.
Marketing communication
As a customer, your personal data can be used for sending via email offers or news related to services you have purchased in the past.
You can opt out of these emails by checking the opt out box when you make your booking on Parkhero.co.uk. You will not be contacted for marketing purposes if you opt out, however we may still need to contact you for administrative purposes.
You can unsubscribe from these emails at any time by clicking on the unsubscribe link at the bottom of the e-mail or by contacting us via info@parkhero.co.uk.
Your rights
In accordance with UK data protection law, you have certain rights we would like you to be aware of.
- Right to Access – You have the right to request from us copies of your personal data. If you wish to do so, please contact us via info@parkhero.co.uk with a description of the data you require.
- Right to Rectification – You have the right to request that we correct any information about you that you believe is incorrect or incomplete.
- Right to Erasure – You have the right to request that we delete some or all of your personal information under certain conditions.
- Right to Restrict Use – You have the right to request that we restrict processing your personal data under certain conditions e.g. if there is disagreement about its accuracy
- Right to Object – You have the right to object to our processing of your personal data for direct marketing, statistical analysis or legitimate interests.
- Right to Data Portability – You have the right to request that we transfer your data to another organisation or directly to you in certain cases.
You also have the right to make a complaint about the way we handle your personal data. You can submit this by sending an email to info@parkhero.co.uk.
If you are not satisfied with how we handle your data, you can also contact the Information Commissioner’s Office.
How do we use cookies?
A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website functions correctly and, for example, will remember your preferences.
This website uses functional and analytical cookies to map your website visits. These cookies have no impact on your privacy, they are anonymous and therefore cannot be traced.
You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously saved via the settings of your browser.
Changes to the Privacy Statement
ROOSH keeps its privacy policy under regular review and all updates are placed on this page. The privacy policy was last updated on 24/09/2019.
How to Contact Us?
For questions about our company privacy statement, the data we hold on you or if you would like to exercise one of your data protection rights, please email us via info@parkhero.co.uk or write to us at ROOSH., Torenallee 20, 5617 BC, Eindhoven.
