Directions
Ace Meet and Greet Platinum Gatwick is straightforward to find and will present you with no difficulties on the day.
South Terminal
Follow the signs for the South Terminal from the motorway and as you get closer you will see the signs for the Short Stay car park. Follow these signs to the Short Stay multi-storey and take a ticket at the barrier (you will need to hand this over to the valet driver). Make your way to Level 1 and the Orange car park. Park your car in one of the spaces in row D or E and you will be greeted by an Ace valet.
North Terminal
Follow the signs for the North Terminal once you leave the motorway and follow the signs for the Drop-off and Hotels at the main roundabout. Stay in the right-hand lane and follow the signs for the Sofitel. Pull into the Sofitel car park, take a ticket which you will need to give to the valet and follow the signs for Meet and Greet Providers. Park in a free space and a member of the Ace team will be waiting to greet you.
Additional Information
These are our most common questions from customers when booking with Ace car parking Gatwick.
What size vehicles are accepted at Ace Parking?
Ace Parking will only accept vehicles that will fit into a standard 2.4m by 4.8 space and will only accept cars. Cars over this size may be accepted with an extra charge if there is space but may also be refused if the size of the vehicle is not communicated to Ace beforehand.
Are there instances where Ace will refuse to accept my vehicle?
Ace will refuse any vehicles that are not fully taxed, that do not have a valid MOT certificate or are unsafe to drive due to some fault.
What happens if I return late?
It is important to inform Ace as soon as you know you will be returning later than your confirmed return time. There is a £10 charge per day or part day over the original return time.
What happens if I return earlier than planned?
Please make sure that you inform Ace as far in advance as possible, ideally within 24 hours, if you plan to return earlier than your confirmed return date. Ace will then have time to ensure your vehicle is ready to meet you and then you do not have to wait. Ace does not offer refunds for early returns.
